SHIPPING RATES, INFORMATION & STORE POLICIES
We are located in Canada and all of our prices are shown in Canadian dollars. We accept Visa and Mastercard through Paypal. Every transaction is secured by a security certificate. If you prefer not to enter your credit card information online, we would be glad to serve you over the phone, please call us at (514) 694-6268 to finalize your order.
All orders are shipped via Canada Post. We will ship your order within one to three business days. If an item is out of stock or if there is a question about your order, we will contact you via email and/or telephone. Please note that Les Lainages du Petit Mouton is not responsible for any lost packages. Orders traveling internationally may be subject to tariffs and customs duties and other fees associated with your country’s policies.
For delivery within Canada:
Orders within Canada are sent Expedited Parcel; they are trackable and insured up to $100.
-For orders up to $75.00 before taxes – $12
-For orders between $75.01 and $199.99 before taxes – $15
-For orders of $200.00 or more before taxes – Shipping is on us.
For delivery to the Continental US:
Orders to the US are sent Small Package Air with Canada Post. They are not trackable or insured. If you would like to have insurance on your package, please leave a note at checkout (or call/e-mail us) and we will add the cost of insurance to your order.
For orders up to $75.00 before taxes – $15
For orders between $75.01 and $199.99 before taxes – $19
For orders of $200.00 or more before taxes – Shipping is on us.
For International delivery including Hawaii, Alaska, and Puerto Rico:
Orders to international locations other than the Continental US are sent Air Mail if less that 2 kilograms. Orders greater than 2 kilograms are sent via Ground. International orders are not trackable or insured. If insurance is desired, please leave a note upon checkout (or call or e-mail us).
-For orders under 2 kg and up to $100.00 before taxes – $25
-For orders under 2 kg and between $100.01 and $199.99 before taxes – $35
-For orders under 2 kg and $200.00 or more before taxes – $45
Please note that orders over 2 kg are sent Expresspost with tracking and insurance and can cost over $100. Should additional fees apply, we will contact you before processing your order.
Shipping of some bulky or heavy items will have a minimum or additional shipping charge added; this will be indicated in the product description. Hard goods such as spinning and weaving equipment could have additional shipping charges.
We have made every effort to display the color of yarn as accurately as possible. Due to variations in dye lots and due to computer monitors displaying colour differently there could be some inconsistencies.
This website may have links to websites owned or operated by third parties. These links are provided only for your reference. Please note that we are not responsible for the content of these websites, nor their compliance with applicable laws.
RETURNS & EXCHANGES
We are happy to accept returns on yarn for store credit within 60 days of purchase if unused, in original condition, and with the original receipt.
Please mail your return to:
Les Lainages du Petit Mouton
295B Blvd. St-Jean
A refund of your purchase price will be issued when your return is received. Shipping charges will not be refunded unless your order was filled incorrectly, in which case both your original shipping charge and return shipping will be refunded. We cannot assume responsibility for items lost or damaged in shipping.
Please note that we cannot accept exchanges or returns on needles, patterns, books, accessories, notions, or sale items.
Our standard shipping charges apply to any exchanges being shipped out.
*Returns must be clearly marked with “RETURN” on the outside of the parcel. Failure to do so will result in any Customs Duties we are charged being deducted from your refund.
Les Lainages du Petit Mouton will ensure that your privacy is protected. We do not share any of your information collected through our site, and will only utilize your personal information to conduct business or to send information to you.
Mistakes do happen, we are human! It could happen that there might be information on our site that might have spelling mistakes, might be inaccurate, or have missing information. This could happen with product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors and to change or update information at any time.